Delivery and Returns

DELIVERY

Thank you for shopping with us! Most retail orders ship within 1-3 business days. Bulk/Wholesale orders ship within 1-5 business days (based on order size and type). However, if you require expedited shipping, please select the appropriate shipping method during checkout. You may also include a note with your order.

    •    Important: For updates on your order, visit our Order Tracking page for the most current tracking information. For U.S. customer: if you do not receive your order within 5-7 days, contact us immediately. Please allow, 14-21 days for international order arrivals.

    •    Note: Certain products may ship with ice packs/dry ice. The option to ship with dry ice is on specific product pages. When handling dry ice, please follow safety instructions, included with your order.

RETURNS
Due to health and safety concerns, we do not accept returns on consumable products. However, if you have questions about a consumable product purchase, please contact us for assistance.  We highly recommend ordering samples of products that you have never order before to ensure that our quality meets your standards.

Unopened Products: Products must be exchanged within seven (7) business days from the date of purchase. Exchanges, credits, or a full returns may be authorized if the seal is not broken, the product is not opened, and the product is not apparently damaged. Customers are responsible for shipping cost; unless the product is deemed to be defective.

We sell samples of most products and highly recommend that customers purchase samples before making a larger purchase.

Defective Products: We only accept returns for defective products within seven (7) business days from the date of purchase.
If you receive a defective product or have any product concerns, please text pictures of the product to us at 1-405-601-4673 for immediate assistance. Thank you!